Wednesday, November 27, 2013

Videos Won't Play With XenDesktop 7

Hi Friends,

This one was a painful issue!  One of the tests Login VSI runs is video and when I'd get to this part of the test the video would just freeze!

The script calls an HTML file which forwards the webpage to an mp4 file.  To make matters worse when I wasn't running through the Citrix Receiver it would work just fine!  So I started creating policies like crazy in XenDesktop.  I enabled Legacy Graphics, adjusted audio, this, that, and those, but still my video just froze.  Sorry, started channeling Dr. Seuss.  :-)

I was using Internet Explorer 10 and downgraded it to 9 and that didn't work either.  Dennis from Login VSI saved the day!  Under Tools/Internet Options/Advanced, we selected the Use software rendering instead of GPU rendering*.

I'm sure there's a registry setting to fix this or a Policy in XenDesktop to fix this, but I have NO idea which one it is.  So if you're rolling out XenDesktop 7 and your users start complaining their videos won't play, maybe this will work for you!

Until Next Time!

1 comment:

  1. Use windows 8 or 2012 RSAT and look in group policy preference in: User Configuration\Preferences\Control Panel Settings\Internet Settings